If you are like me and you use your Facebook account not only personally but professionally for your business, getting locked out of Facebook can be one of your worst nightmares! This week Facebook put me to the test but thankfully after about 30 minutes I was back online.
I thought in today’s blog post I should share this experience with you, just in case it ever happens to you PLUS there are a few things you can do regularly to keep your Facebook account safe.
I log into Facebook for the morning check my accounts, respond to inquiries, comments and make a few status updates. I finish making a status update for an important client and the next thing I know, Facebook is telling me that my session has timed out and I need to log back in. I proceed to log back in (after checking the URL, it looks legit) because it happens sometimes, then before I know it, a message pops up telling me that my account is temporarily locked….. Ekkk!!!!! When I read the message I panic and think “Maybe I shouldn’t have tried to log back in, maybe I’ve been hacked.” I am dubious about clicking on the ‘continue’ button at the bottom of the message.
So, what do you do when you receive this type of message from Facebook? First things first, go to the source and make sure the message is legit before you continue. Here’s what I did:
1.I visited www.facebook.com and clicked on the help section. I must admit most of the times I use Facebook Help it is actually very helpful!
2. First of all, I wanted to check about logging in so I chose the option ‘Getting Help to Log in’ and there’s a section for ‘Bugs and Known Issues.’ Thank goodness the issue I experienced was a known issue, so I felt much better about going back to Facebook and clicking on the link to fix it.
3. I clicked on the link and it told me to download the a McAfee program, run it and try logging in again. Presto, I’m back! I also ran a scan via my computer’s internet security too.
If you look after Facebook pages for your business or work and you do this via your personal profile there are a few things you should be doing to maintain the security of your account and your pages. Here’s my top 10 tips for keeping them safe:
• Customised social media set up
• Daily Monitoring of your social media
• Marketing Plans and Strategies
• Experienced in Shopping Centres
• Experienced in Retail
• Experienced in Small Business
• Media trained
• Experienced in stakeholder liaison